Enmon through the eyes of the facility · property manager

Tenants don’t trust spreadsheets.
They trust data.

You run a building full of people who pay, and want to know what for. This page walks through the data you deal with all year: annual billing, disputes, night setbacks, advance payments and handover protocols. Always before and after. Judge for yourself.

13 weeks → 2 days
annual tenant service billing from measured data
0 disputes
that survive the attached 15-minute consumption chart
10 h/mo
of energy admin back in your calendar
Your data 01 · annual service billing

Thirteen weeks nobody seesmodel demo

Service billing is the most expensive invisible task in building management: collecting readings, chasing gaps, the m² allocation key, arguments and a second round. Run both versions of the year.

Before

January to April: billing as a second job

13 weeks waiting to start…
After, with Enmon

The data collected itself all year. All that remains is to check and send.

The same 13 weeks…
The difference is not a faster spreadsheet, it is that readings, tariffs and common-area shares sit in the system all year round, so billing becomes a check, not archaeology. And every allocation parameter has an audit trail: who changed what, and when.
Your data 02 · a tenant dispute

“Nobody was here on Sunday. Why were the lights on?”model demo

The most common dispute in a multi-tenant building. Without data it is claim against claim, and the anchor tenant is always right. With data, the dispute never happens.

Before
Tenant, 2nd floor · e-mail“We were closed on Sunday 15 March. We dispute this month’s invoice and request a recalculation.”
You: “According to our records the consumption is correct…” (attachment: Excel, monthly total)
Tenant: “Your spreadsheet proves nothing. We insist on a recalculation.”
Tenant, week 3: legal department in copy. Invoice payment withheld.
Result: a “goodwill” discount of €340. And a precedent for every invoice to come.
After, with Enmon
Tenant, 2nd floor · e-mail“We were closed on Sunday 15 March. We dispute the invoice.”

Your answer is a single chart, Sunday 15 March in 15-minute intervals:

05:15 switched on23:45 switched offa constant 4.2 kW00:0024:00
Tenant’s claim: zero on Sunday
From 05:15 to 23:45 the leased unit drew a constant load, an air-conditioned server room the tenant installed themselves. Dispute withdrawn the same day. No technician, no discount, no lawyers.
Straight from property managers’ own words: “How do I prove to a tenant their invoice is right without sending a technician?” Like this. And a tenant who sees their own data in the portal usually never calls at all.
Your data 03 · service contractors

Does your facility contractor set back the heating? Flip the card.model demo

The night setback is in the contract in black and white. Whether it actually happens is another question, the boiler room keeps no diary. The same contract, two reverse sides.

Before
Operations contract · art. 4.2

“During the heating season the provider shall apply a night heating setback between 22:00 and 05:00 in all heating circuits of the building, except areas in continuous operation.”

…the service invoice: in full, monthly.

Reality, Tuesday-to-Wednesday night
?

Nobody knows. Only the main electricity and gas meters are read, monthly, in total. The contract is trusted because it has to be.

After, with Enmon
Operations contract · art. 4.2

“During the heating season the provider shall apply a night heating setback between 22:00 and 05:00 in all heating circuits of the building, except areas in continuous operation.”

…this time with per-circuit metering.

Reality, Tuesday-to-Wednesday night, 02:14
1st floor receptionsetback ✓
2nd floor officessetback ✓
3rd floor offices100 %
4th floor officessetback ✓
5th floor meeting rooms100 %
Garages · hot watersetback ✓

Two circuits run at full power at 02:14. With the chart in hand it is a service complaint, not a guess, and from the next night the setback applies everywhere.

The same mechanism watches everything you contracted for: setbacks, AHU schedules, service visits. A contract without metering is a promise. A contract with metering is a service.
Your data 04 · tenant advance payments

A December shock, or a June notificationmodel example

A tenant pays €1,000 a month in advances and the year runs blind. The question is not whether consumption meets reality, but when everyone finds out. Play both years.

Before
0 %150 %+
advance drawdown, January
· the gauge is taped over; readings once a year
December billing: 154% of advances → a €6,500 balance due. The tenant is furious, the cash flow weeps.
After, with Enmon
0 %150 %+
advance drawdown, January
· consumption vs. advances
Enmon · alert
The 2nd-floor tenant is drawing 128% of advances. Recommended adjustment from July: +€300/mo.
December billing: 101% → a €140 balance due. No drama, no letter from a lawyer.
The same consumption, the same tenant, the same prices, the only difference is when you find out. You and the tenant both watch the drawdown as it happens; the adjustment is then paperwork, not conflict.
Your data 05 · unit handover

A dispute over one illegible digitmodel demo

A tenant is moving out. The paper protocol carries the meter reading, handwritten, in a hurry, on someone’s knee. Six months later it is a dispute over tens of thousands.

Before
Handover protocol, unit 2.04 · 31 March
Electricity meter reading:4?21?
Water meter reading:“see photo on Mr Dvořák’s phone”
Signatures:handing over ✓ · taking over, to be added
Try to read that digit…
Dispute: 4,995 kWh ≈ €1,600. Who pays?
After, with Enmon

A protocol with readings to the minute of handover, generated, not copied

Handover protocol, unit 2.04 31 March · 10:32
Electricity meter (submetering)48 213,4 kWh
Cold water meter1 062,8 m³
Heat (calorimeter)212,4 GJ
Consumption over the notice perioddocumented by chart
The PDF went to both parties at 10:33 · values from remote readings, not a slip of paper · audit trail: who, when, from where
The difference between 43,218 and 48,213 is 4,995 kWh, about €1,600 someone has to pay. With remote reading the question never arises: the reading at the minute of handover is in the system even if the paper is lost.
What the facility manager gets

Peace with tenants cannot be bought. It can be measured.

Every dispute in a building has the same root: missing data. Enmon supplies it before the dispute exists, and returns your time to managing the building instead of managing conflicts.

A portal for tenants

Every tenant sees their own consumption, in 15-minute intervals, with a chart attached to the invoice. Most questions never become a phone call to you.

An audit trail for allocations

Who changed the allocation parameters, when and how, all traceable. For the anchor tenant, the auditor and the State Energy Inspection alike.

Deadlines that watch themselves

Meter calibration, replacements, inspections, the system knows the deadlines and reminds you. Remote water and electricity readings with no cable pulling, over LoRaWAN.

0days

for annual service billing from measured data, instead of three months of archaeology

0h/mo

of energy admin back, readings, documents, forwarding

0min

data interval for every tenant, an invoice with proof attached

0brands

of meters in one building? Enmon unifies them under one roof

Related

Your building, your segment

We have the multi-tenant mechanics drawn out in detail

Tenant allocations, service charges, vacancy costs and a building cross-section live on the shopping centre and developer pages. And if your job is more measuring and reporting, see the energy manager page.

How much do disputes a chart would settle cost you?

It starts with a screening of the building and its meters. The first measured month means the first invoice with a chart attached, and the first dispute that never happened.

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